”Terms and Conditions” apply to all sales or services performed for the customer and are subject to English Law. Any variations to the standard sale/service conditions, may only be agreed in writing
Prices
Prices displayed on the are quoted in U.S. dollars and pricing subject to change due to changing market conditions, product discontinuation, manufacturer’s price changes, errors in advertisements and other extenuating circumstances. We try best efforts to put accurate and up-to-date information.
Shipping Terms
We will ship your order to your door with Licensed Freight Forwarders
Order will be ship to your customers declared shipping address as soon as possible after payment is confirmed received by our accounting. Once ready and decide to buy, simply send us an email with your your complete shipping address details, home or mobile phone number.
Number is very important as the shipping agent can call you in case you are not present at your shipping address in the moment of delivery. So just please make sure someone available at the address to sign and received the equipment.
Your order surveying equipment will packed with using proven packaging system and well-protected. All equipment purchased will be thoroughly cleaned, inspected and precisely calibrate to manufacturer’s specifications by an authorized Leica, Topcon, Trimble or Sokkia technician prior to shipment
Whether reside domestically or internationally, all order shipped out in an expedited fashion with the fastest and most efficient shipping service.
We will provide air waybill document and tracking number. Shipment traceable recorded delivery via courier website and we will provide you with a link to track your package online. You can track their progress via the couriers website.
We will inform estimate time of arrival depending on address destination, but it takes basically from 2 to 5 business days to get into destination:
- USA : From 7 to 12 business days.
- Canada : From 7 to 12 business days.
- Australia : From 4 to 7 business days.
- Western Europe : From 7 to 14 business days.
- Eastern Europe : From 7 to 14 business days.
- South America : From 7 to 12 business days.
- Middle east : From 4 to 7 business days.
The courier agent we use normally deliver between the hours of 9am and 6pm on working days. If you are not in when the couriers call, they will leave a card giving details of how you can arrange to pick up your order or have it redelivered. If you experience any problems give us a call and we will do our best to help out. term
Return Terms:
Simply return it to us within 30 days from the day of placing the order, in its original, unused condition for a full refund of the product price.
If you are not completely satisfied with the equipment purchase in the first 30 days of the delivery date, please return the item to us. As soon as we receive and accept the returned items, full refund will be made via the original method of payment.
Please note that the items must be return with original packaging materials, sales receipt or packing list, warrantee/registration cards and instruction manuals. We will not accept used products for return. With all returns shipping/handling is to be paid by the customer and is nonrefundable.
Refunds will be applied back to the customers bank account purchase. If payment was made by check or money order, refunds will be issued by check. Please include your sales receipt or packing slip. Please send all returns via an insured and/or traceable We will work hard to ensure your complete satisfaction. Please return with original packaging materials, sales receipt or packing list, warrantee/registration cards and instruction manuals.
Warranty
Palugada Surveying warrants that equipment supplied are free from substantial defects in materials and workmanship and are in working order. The Customer must notify Palugada Surveying in writing of any alleged defects as soon as it becomes aware of them and in any event within two weeks from the date of delivery. The Customer must return the allegedly defective equipment to Palugada Surveying carriage paid. Palugada Surveying liability under this warranty is limited to the repair of the defect or, at the discretion of Palugada Surveying, the provision of replacement equipment or refund of the price paid for the defective equipment
Payment Terms
Payment terms is made by
- Bank Telegraphic Transfer (TT) in Advance or Deposit payment (Order details and company bank account for payment declare inside the invoice). When using Bank Telegraphic Transfer (TT), please transfer enough money to cover all bank’s service fee. This will ensure that the we receives your full payment and will help you avoid monetary loss caused by refunds or disputes.
- Paypal: We only can accept Paypal for repeated order with returning customers. This happened due to many paypal fraud in the past, we suffered of it
- Credit Card: Same with Paypal, We only can accept payment through Credit Card with returning customers.
How to Buy
Buy surveying equipment at Palugada Surveying is simple as follows:
- Choose the surveying equipment that you want to buy by click ‘contact us’ button, then you will forward to contact form page.
- On the contact form page please state your products requirement details, quantity, brand name also complete shipping address information and telephone number where we can contact you back over the phone.
- After everything is confirmed, we will send you a proforma invoice with oder details and company bank account for payment declare inside.
- Order will be ship to your customers declared shipping address as soon as possible after payment is confirmed received by our accounting.
- We will provide air waybill shipping document and tracking number. Shipment traceable recorded delivery via courier website and we will provide you with a link to track your package online. You can track their progress via the courier website.
- Buying equipment also can done over the phone, please do not hesitate to contact us by phone and talk about your requirement.
- You can email us (open 24/7 for fast responds), our staff will reply your message as soon as possible
