How to Explain 3D Scanning Deliverables Clearly

Struggling to explain your 3D scanning outputs to clients? This guide helps you communicate file types, formats, and use cases in a way clients actually understand

Client Communication: How to Explain 3D Scanning Deliverables Clearly

Even with the best scan results, projects can go sideways if the client doesn’t understand what they’re receiving. As a 3D scanning service provider, your job isn’t just capturing data — it’s also making your deliverables accessible and usable to the client.This article walks through how to explain 3D scan outputs like point clouds, mesh files, and CAD models in plain terms — so clients see your value and know exactly what they’re getting.

1. Start With Deliverable Types (Not File Formats)

Clients don’t care about E57s or RCS files — they care about results. Group your deliverables into simple categories:

Raw Data: Point clouds from the scan
Processed Models: Meshes, BIM files, CAD drawings
Visual Outputs: Screenshots, walkthroughs, orthophotos
Reports: PDFs showing measurements, dimensions, inspection data

2. Use Visual Aids

Include sample screenshots in your proposals:

Before/after comparisons
Color maps (e.g., deviation analysis)
Point cloud previews from ReCap or CloudCompare
3D model viewers (optional: use online platforms)

A 10-second video walkthrough can be more powerful than a 5-page technical spec.

3. Explain Common File Types by Use Case

File Type	Use Case	Who Uses It
`.RCP / .RCS`	Autodesk ReCap / BIM integration	Architects, BIM modelers
`.E57 / .LAS`	Open-standard point clouds	Surveyors, engineers
`.OBJ / .STL`	Mesh files for modeling or 3D printing	Designers, fabricators
`.DWG / .DXF`	2D floor plans and sections	Architects, draftsmen
`.PDF`	Reports, drawings, inspection summaries	All stakeholders

4. Confirm Software Compatibility Early

Ask your client:

What software will you be using the data in?
Do you prefer point cloud or mesh?
Do you need 2D CAD, 3D CAD, or just a PDF?

This prevents mismatched expectations and rework. Offer a sample file before final delivery when possible.

5. Document Everything

Each project should include:

A deliverable summary (1-page PDF)
List of files, formats, and resolutions
Software used and coordinate system (if relevant)
Usage notes or tips

This improves clarity and helps clients onboard the files internally.

6. Offer Help and Support

For first-time clients, include:

A 15-minute onboarding call
QuickStart guide or FAQ PDF
Link to a free viewer or viewer tutorial

Clients who feel supported are more likely to return — and refer.

Conclusion

The best scanning service providers don’t just deliver data — they deliver clarity. By explaining outputs in simple terms and tailoring them to each client’s needs, you position your service as reliable, professional, and user-friendly.

Want pre-made templates to simplify your file delivery process? Download our Scan Delivery Kit or explore scanners that support your ideal output formats.